938 Travel Co. Terms and Conditions

938 Travel Co., a division of 1322 Capital LLC, is a travel service provider offering a diverse range of experiences, including group trips, vacations, solo adventures, retreats, corporate and business travel, cultural tours, missions trips, and spiritual retreats. Our journeys focus on destinations across South America, Asia, Europe, and Africa – with notable experiences in Peru, Kenya, Nepal, and Vietnam – providing immersive travel experiences that bring vibrant cultures to life.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean 938 Travel Co., a division of 1322 Capital LLC. References to “you” and “your” mean all persons on the booking (including anyone added or substituted at a later date). 938 Travel Co. is based in the Commonwealth of Virginia, USA, with a registered office at 8401 Mayland Drive, Suite 8123, Richmond, VA 23294. You can reach us via the contact form on our website or by phone at (804) 636-5849.

These booking conditions, along with any other written information we provided to you before confirming your booking and the terms of our suppliers, form the basis of your contract with us for the travel arrangements detailed on our website (www.938travel.com) and making up your booking (“your arrangements”). Please read these terms carefully, as they set out our respective rights and obligations. By making a booking, you agree on behalf of yourself and those you represent to be bound by all of them. If you are booking on behalf of another person, you agree to inform that person about these Terms and Conditions, including all rules and restrictions that apply to the travel reservations and bookings you have made on their behalf. Please be aware that these Terms and Conditions contain waivers of liability as well as waivers of class action rights, venue selection clauses, and specific notice requirements.

You must be of legal age at the time of booking and possess the legal capacity and authority to act as the lead traveler on the booking. We will only deal with the lead named traveler in all correspondence.

Special Note: We endeavor to ensure the accuracy of all information and prices on our website and in our advertising material. However, occasionally changes and errors do occur, and we reserve the right to correct them in such circumstances. You must check the current price and all other details of your chosen arrangements before your booking is confirmed.

In these terms, a “package” means the pre-arranged combination of at least two of the following components, when sold or offered for sale at an inclusive price and when the service covers a period of more than 24 hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

1. Validity

These Terms and Conditions apply to all reservations made with 938 Travel Co. on or after August 27, 2025 (the effective date of these Terms). For any reservation made prior to the effective date, the previously applicable terms and conditions will apply to that reservation. For any rescheduled trip, the Terms and Conditions in force on the date of confirming the new reservation will apply.

2. Our Agreement

To make a booking, you must follow our online booking process (or, if you contact our customer service team, we will follow this process on your behalf). By submitting (or authorizing us to submit) a booking via our website, you accept these Terms on behalf of everyone named on the booking. A binding agreement for your travel arrangements will come into existence between you and us when we issue a booking confirmation. Please check all your booking details (including personal information) carefully before submitting your booking for confirmation. If you are booking by phone or email through our customer service team, ensure that all information you provide is correct and review your confirmation or any other documents we send immediately upon receipt. It may not be possible to make changes to your arrangements later, so it is essential to review all details before finalizing your purchase. (If you need to request a change later, see Section 10 – Changes, below.) You can also access your booking details in your online account on our website.

The travel services that make up your arrangements are provided by independent suppliers, each of which operates under its own terms and conditions. Those supplier terms will also form part of your contract with us. Some supplier terms may limit or exclude the supplier’s liability to you, often in accordance with applicable international conventions. While we exercise due diligence in selecting our suppliers, we cannot be held liable for a supplier’s insolvency or bankruptcy.

Travel is a personal experience, and individual goals and preferences may vary. We will not be bound by, or liable for, any description, photograph, representation, or warranty made by any independent third-party sales representative, travel agent, or other person or entity relating to any trip or service offered by 938 Travel Co.

3. Payment

You must make payment for your travel arrangements in accordance with the instructions we provide. In general, a deposit is required at the time of booking to reserve your place, and the full balance must be paid according to the schedule we inform you of. For bookings made 70 days or less before departure, full payment is required at the time of booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you, in which case the cancellation fees set out in Section 8 (Cancellation by You) will apply.

If you are paying by credit card, you agree that in the event of cancellation you will be bound by the cancellation policies contained herein and waive your right to initiate a chargeback (except in the case of actual fraud). If you request a chargeback contrary to these Terms and we must dispute it, you will be responsible for all costs we incur in the process (including attorneys’ fees).

4. Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance. Certain countries require foreign visitors to have valid medical insurance upon entry. We cannot be held responsible if you are denied entry to a country for failing to have necessary insurance documentation. Please note that insurance companies often require that policies be purchased within a certain time frame relative to your booking and/or departure date. We therefore recommend purchasing travel insurance as soon as you receive your booking confirmation. Declining to purchase adequate travel protection could result in the loss of your travel payments and/or require additional funds to address emergencies or cancellations. You acknowledge that without appropriate insurance coverage, there may be no way to recover losses, costs, or expenses you incur. If you choose to travel without adequate insurance, we will not be liable for any losses you suffer that would have been covered by such a policy.

5. Special Requests

Any special requests relating to your travel arrangements (for example, dietary requirements, adjoining rooms, specific accommodations, etc.) must be advised to us at the time of booking and confirmed in writing. We will make reasonable efforts to accommodate or arrange your reasonable special requests, but we cannot guarantee that every request will be fulfilled. Special requests noted on your confirmation or any other document are not guarantees – they only indicate that a request has been received. Failure to meet any special request will not constitute a breach of contract on our part unless we have specifically confirmed that request in writing.

6. Disabilities and Medical Problems

If you or any member of your party has a medical condition or disability that may affect your trip or travel arrangements, please provide full details before booking (or as soon as the condition arises, if later). This information is necessary so we can advise you on the suitability of the arrangements and, if possible, make reasonable adjustments to accommodate your needs. If we are unable to properly accommodate the needs of a traveler due to a medical condition or disability (and we consider this fact reasonably and in good faith), we reserve the right to decline the booking or, if the booking has already been made without full disclosure, to treat it as cancelled by you when we become aware of the details. Standard cancellation charges would apply in that case.

7. The Price You Pay

The price of your chosen travel arrangements is calculated based on the specific services, itinerary, and dates you select, as well as the number of persons traveling. It is your responsibility to review the sections of your itinerary or quotation labeled “Price Includes” and “Price Does Not Include” before completing your booking so that you understand exactly what is and is not included in the quoted price. In some destinations, hotels or other travel service providers may charge local fees or tourist taxes that must be paid in-country. Please inquire with us if you need details about such additional fees for your destination.

Please note that we reserve the right to amend the prices of any unsold travel packages at any time and to correct any errors in the prices of confirmed packages. Additional handling fees (for example, booking processing fees) may apply in the amount we disclose to you (e.g. an administrative fee of $25 USD); such handling fees are not refundable and are charged separately from the advertised price of your travel package.

8. Cancellation by You

Our cancellation policy is designed to reflect the non-refundable costs we incur once your booking is confirmed while still providing fair refunds or credits when possible.

Partial cancellations of a booking (e.g. canceling one traveler in a party) are not permitted. If one or more travelers wish to cancel, it will be treated as a cancellation of the entire booking and the following cancellation terms will apply.

Once your booking is confirmed, we immediately incur certain costs on your behalf (many of which may be non-refundable). If you cancel your booking, the cancellation fees outlined below will apply to cover these costs and losses. (For example, any external supplier costs we cannot recover – such as non-refundable airline tickets or hotel deposits – will be factored into the cancellation fee.)

Additionally, extra services added to your trip after the initial reservation (such as add-on excursions, extensions, or upgrades) cannot be cancelled less than 60 days before departure. Any such add-on cancelled within 60 days of departure will incur a 100% cancellation fee for that item.

If you need to cancel your trip, you must do so in writing. The lead passenger (or your authorized travel agent) should submit a cancellation request via the contact form on our website or by email. Your cancellation request is effective only when we receive it in writing. If a cancellation request arrives outside of our normal business hours, it will be deemed received on the next business day (see our “Contact Us” page for our business hours).

If a particular trip or promotion includes its own cancellation terms (as communicated in its conditions), those specific terms will apply instead of the standard policy. Otherwise, our standard cancellation fees for cancellations by you are as follows:

91 days or more before departure: Full refund of all amounts paid minus the non-refundable deposit (if a deposit was paid).
61 to 90 days before departure: Refund of 75% of the total booking price (25% cancellation fee retained).
31 to 60 days before departure: Refund of 50% of the total booking price (50% cancellation fee retained).
30 days or less before departure: No refund (100% cancellation fee applies).

These cancellation fees (and any applicable processing fees) will be deducted from the payments you have made; only the remaining balance (if any) will be returned to you. Any handling or administrative fees paid at the time of booking (as well as any required deposit) are not refundable in the event of cancellation. If your reason for cancellation is covered under your travel insurance policy, you may be able to recover the cancellation fees from your insurer (we will provide documentation for an insurance claim upon request).

9. Cancellation by 938 Travel Co. (Including Force Majeure)

We always strive to operate your trip as planned, but we may need to cancel a trip in certain circumstances. This can occur if extraordinary events beyond our control prevent us from safely or feasibly running the trip, or if the required minimum number of participants is not met.

Force Majeure Events: In this context, a “force majeure” event means an event or circumstance that we (or our suppliers) cannot foresee or avoid even with all due care. Such events include, but are not limited to:

War, civil unrest, or political instability (or credible threats of these);
Terrorist activity or major security threats;
Acts of government or authorities (such as states of emergency, border closures, or travel bans);
Strikes, industrial disputes, or labor protests;
Natural disasters (e.g. earthquakes, hurricanes, floods) or nuclear incidents;
Fires, chemical or biological disasters;
Epidemics, pandemics, or other widespread health crises; and
Adverse weather conditions or similar events beyond our control.

If we must cancel your trip due to a force majeure event or other extraordinary circumstance beyond our control, we will notify you as soon as possible. In such cases, we will not be liable to pay you compensation since the cancellation is caused by factors outside our control. We will treat a cancellation for these reasons as a major change to your booking (see Section 10 for your options in the case of major changes). In general, you will be offered the choice of accepting an alternative arrangement (if available) or receiving a travel credit for amounts you have paid. If we are able to obtain any refunds from our suppliers, we will pass those on to you (minus any non-recoverable costs) at our discretion.

If we cancel your trip for reasons within our control (i.e. not related to force majeure), you will be entitled to a full refund of all monies you paid to us for the trip. Alternatively, you may choose to accept a travel credit for the full amount paid, if that option is offered.

In the event that we cancel a group trip due to an insufficient number of participants, we will inform you as soon as possible (typically no later than about 60 days before departure, whenever feasible). You will then have the option to accept an alternative trip (if available) or to receive a full refund of all payments made (or a travel credit, if you prefer). Cancellation due to low enrollment is considered a company decision (not your fault), so you will be refunded or credited in full for the amounts you have paid to us.

10. Changes

10.1 Changes by the Customer

If after booking you wish to change any element of your confirmed arrangements (such as travel dates, destination, or traveler names), you must inform us in writing as soon as possible. Please submit your change request via the “Support Request” form on our website or by email (travel@938travel.com). Your request will take effect only once received in writing, and if it arrives outside of our business hours, it will be processed on the next working day.

We will do our best to assist with change requests, but we cannot guarantee that every change can be accommodated. Changes are subject to availability and any applicable restrictions of our suppliers. For example, airlines may treat a name or date change as a cancellation and rebooking (incurring full cancellation fees). If we are unable to make your requested change and you decide not to proceed with the original booking, this will be treated as a cancellation by you, and the cancellation fees in Section 8 will apply based on the date you notified us of the cancellation.

If we are able to implement your requested change, you agree to pay any additional costs incurred as a result of the change. This includes any increase in supplier rates or fees for making the change, as well as any reasonable administrative fees we impose to arrange the modification. Certain arrangements (particularly airfare) may be fully non-changeable after confirmation; any alteration to such arrangements could incur a charge up to 100% of that component’s cost, in addition to any other applicable charges.

10.2 Changes by 938 Travel Co.

We plan our trips and packages many months in advance. In some circumstances, we may need to make changes to your arrangements or even cancel them (see Section 9 regarding cancellations). Most changes are minor, and we will notify you of minor changes as soon as reasonably possible. Minor changes include, for example, a change of airline or aircraft type, a change of accommodation to another of the same or higher standard, or a change in flight departure time by less than 12 hours. For minor changes, we will not provide any compensation, and your trip will proceed with the altered arrangements.

Occasionally, we may have to make a major change to your confirmed arrangements. Major changes include:

Change of accommodation: A switch to accommodations of a significantly lower standard or in a different region than originally booked.
Significant change in schedule: A change of your travel dates or overall trip length by 12 hours or more.
Major itinerary alteration: A substantial change to your itinerary that results in the omission of a destination or fundamentally alters the nature of the trip.
Trip cancellation for low enrollment: The cancellation of the entire trip because the minimum required group size was not met (for group travel).

If we must make a major change or cancel your trip entirely, we will inform you as soon as possible and, if time permits before departure, offer you the following options:

Accept the changed arrangements.
Accept a travel credit for all monies you paid to us.
Request a refund of any recoverable payments you have made, after deducting any non-refundable supplier costs or fees already incurred.

We will ask you to inform us of your decision within a reasonable time frame (generally within 3 days of our notice to you). If you do not respond within that period, we will follow up, but ultimately we may treat your lack of response as acceptance of the changed arrangements (if time is short before departure).

If a major change or cancellation occurs, we will offer the remedies above. However, no compensation or free cancellation options will be provided in the following cases:

The change made is considered minor (as defined above).
We cancel your booking because you did not pay on time or you otherwise failed to meet your obligations.
The change or cancellation was at your request or caused by your actions (for example, you requested a change that we could not accommodate, leading to a cancellation).

If a significant portion of your trip cannot be provided after departure, we will make suitable alternative arrangements at no extra cost to you. If it is impossible to do so, or if you have a legitimate reason to refuse the alternative arrangements, we will (where appropriate) arrange for you to be transported back to your point of departure (or another location we agree on). If your trip was part of a package and we cannot provide a significant portion, we will also compensate you as appropriate unless the inability is due to force majeure (in which case we cannot offer refunds or compensation for the changes). Aside from the remedies listed above, we cannot pay any additional expenses, losses, or damages you may incur as a result of a change or cancellation by us. The options and limitations outlined in this section represent the full extent of our liability for major changes or cancellations to your trip.

11. Complaints

We truly hope your trip goes smoothly, but if you experience any problem during your travels, please inform the relevant supplier (airline, hotel, tour operator, etc.) immediately so that they have an opportunity to resolve the issue on the spot. For example, if there is an issue with your hotel room, notify the hotel staff right away – most problems can be resolved by our local partners once they are made aware.

If the issue is not resolved promptly by the supplier, you should then contact us using the emergency contact information we provide in your travel documents. We maintain a 24/7 emergency assistance line for travelers; the phone number or messaging contact for this service will be provided to you before departure. (For non-urgent issues, you can also reach us through the contact form on our website.)

If a problem was not resolved during your trip to your satisfaction and you wish to file a formal complaint after returning home, please do so in writing. Address your complaint to our customer relations department (at our business address or by email) and submit it within 28 days of the end of your trip. In your complaint, please include your booking reference and all relevant details of the issues you encountered. This information will help us investigate your complaint efficiently with the suppliers involved.

Important: Failure to report problems when they occur (to the supplier and to us) or failure to submit a formal complaint within 28 days of your trip’s end may affect our ability to investigate and resolve the matter, and could impact your rights under this contract. We will not be responsible for any issue you fail to bring to our attention promptly during travel, as we were deprived of the chance to help you. Likewise, your rights under this agreement may be prejudiced if you do not follow the complaints procedure described above.

12. Your Behavior

By booking with us, you accept responsibility for the proper conduct of yourself and your traveling party. You must behave in a manner that is respectful and safe for yourself and others. If, in our reasonable opinion or in the opinion of any person in authority (such as a tour leader, hotel manager, pilot, or law enforcement officer), your behavior is causing or is likely to cause danger, distress, or significant annoyance to others, or damage to property, or if your behavior is adversely affecting the safe or smooth operation of the trip, we reserve the right to terminate your travel arrangements immediately.

If we take such action because of your behavior, our obligations to you will cease and you and your party will not be entitled to any refund for unused services. We will not be responsible for any costs you incur as a result of your removal from the tour (for example, onward travel or accommodation costs). You may also be required to pay for any loss or damage caused by your actions. You agree to indemnify us (reimburse us) for any claims, costs or expenses (including legal fees) arising from damage or loss caused by you. If you fail to pay for damage you cause, you will be responsible for meeting any claims subsequently made against us as a result of your actions (including our full legal costs).

13. Our Responsibilities

We accept responsibility for ensuring that the travel arrangements you book with us are supplied as described and that the services provided by us are performed with reasonable care and skill. Subject to these Terms and Conditions, if we or our suppliers fail to perform or improperly perform the services under our agreement with you, and this directly causes you loss, we will pay you appropriate compensation. The level of compensation will be calculated taking into account all relevant factors (for example, the extent to which our or our suppliers’ actions or inaction affected the overall enjoyment of your trip, and the cost of the services involved).

Please note that our obligation to compensate is subject to the following exceptions and limitations. We are not responsible for any loss, damage, or injury resulting from circumstances including:

Your own actions or negligence. For example, injuries or losses resulting from your own negligence or misuse of facilities.
Unrelated third-party actions. Acts or omissions of a third party not connected with the services we arranged (and which were unforeseeable or unavoidable).
Unusual or unforeseeable circumstances beyond our control. This includes circumstances that could not have been avoided even with all due care (e.g. force majeure events as described in Section 9).
Events that neither we nor our suppliers could prevent. In spite of due care, some events cannot be anticipated or avoided.

We also will not be responsible or pay compensation for services or facilities which do not form part of our agreement with you. For example, any activities or excursions you purchase locally while on your trip (that we did not book as part of your package) are not part of our contract, and we are not liable if they are not provided to your satisfaction.

We are not liable for business losses or indirect losses. We arrange travel services only for personal/leisure purposes. We have no liability for any loss of profit, loss of business, business interruption, or other commercial losses, even if we were advised of their possibility.

You are expected to adhere to all safety guidelines and instructions for activities during your trip. Many travel activities (such as adventure sports or wildlife viewing) inherently involve risks. Travel in general can involve risks such as injury, illness, or loss of property. Luggage and personal belongings are transported and handled at your own risk at all times. We recommend that you remain present and vigilant when your luggage is being handled or when going through security. For air, rail, sea, or road transport, the terms and conditions of the carrier will apply, and your rights in the event of lost or damaged baggage or delays will be as stated under the applicable international conventions and the carrier’s conditions of carriage.

Any compensation we pay for claims arising from non-performance or improper performance of our contract will be reduced by any amounts you have received or are entitled to receive from other sources for the same loss (for example, insurance payouts or payments from a supplier). It is your responsibility to cooperate with us in pursuing any third party who may be responsible for contributing to your loss.

Assignment of rights in the event of compensation: If you receive any payment or benefit from us in relation to a claim or complaint, you agree to cooperate with us in any effort we make to recover those sums from a supplier or other third party. This may include assigning to us or our insurers any rights you have against that third party, and providing all assistance and documentation that we may reasonably require.

Limitations of Liability

Our liability to you for any damages (other than for death, personal injury, or illness) is limited to a maximum of two times the cost of the travel arrangements paid by you. This limitation applies per traveler. The maximum would only be payable in the extremely unlikely event that every aspect of your trip was grossly misrepresented or not provided, and you received no benefit from your booking whatsoever.

Furthermore, our liability is limited by international conventions in respect of travel by air, sea, rail, and sometimes hotel stays. We are entitled to the benefit of any limitation of liability available under these conventions or laws that govern the services included in your trip. For example, our liability for air travel is limited by the Montreal and Warsaw Conventions; for sea travel by the Athens Convention; for rail travel by the Berne/COTIF Convention; and for hotel stays by the Paris Convention. Similarly, the liability of our suppliers (such as airlines, cruise lines, etc.) is often limited by their own terms and applicable international conventions. Nothing in these Terms and Conditions is intended to waive or reduce the standard liability protections afforded to us or our suppliers under such conventions or laws.

14. Jurisdiction and Applicable Law

This contract and any disputes or claims arising out of or in connection with it (including non-contractual disputes and claims) are governed by the laws of the Commonwealth of Virginia, USA. We both agree that any dispute, claim, or other matter arising from or in connection with your contract or booking will be subject to the exclusive jurisdiction of the courts located in the Commonwealth of Virginia.

By booking with us, you also agree that you will bring any claims against us only in your individual capacity, and not as a plaintiff or class member in any class action or other representative proceeding.

You waive any right to seek punitive damages against us. We will only be liable for compensatory damages (actual damages you incur), and only to the extent permitted under these Terms and applicable law.

Furthermore, you agree that no lawsuit or legal proceeding shall be pursued unless you have first provided us with a detailed written notice of your claim within 30 days after the end of your trip (or the date of the incident or cancellation giving rise to the claim). This provision is intended to give us an opportunity to resolve any disputes amicably before legal action is taken.

15. Passport, Visa, and Health Requirements

It is your responsibility to ensure that you and everyone traveling in your party have valid passports, any necessary visas, and any required health documentation for all countries you will visit (including transit stops). We can provide general information about passport and visa requirements for your trip upon request, but such information is for guidance only and requirements can change. You must verify the current requirements with the relevant embassies and consulates well before travel. Be sure to also follow guidance from your own government’s travel advisory resources and consult your physician for health advice related to your destinations.

Most countries require that your passport be valid for at least 6 months after your return date. If your passport’s expiration date is near, you should renew it well in advance of travel. If you are not a U.S. citizen, you are responsible for checking your specific travel document requirements (for example, if you hold a green card or other residency status, ensure you have any necessary re-entry permits or supplemental documents). Failure to have proper travel documents (passport, visas, vaccination certificates, etc.) may result in denial of boarding or entry to a country, in which case you will not be entitled to any refund. We do not accept any liability if you are unable to travel or suffer any other loss because you did not meet the passport, visa, or health requirements for your trip.

You agree to reimburse us for any fines, penalties or losses we incur as a direct result of your failure to meet passport, visa, immigration, or health requirements for your trip.

Certain immigration and security authorities require airlines to collect and provide passenger data (for example, for flights to the United States, U.S. Customs and Border Protection requires Advance Passenger Information). By booking with us, you consent to us or our suppliers providing such required information to the appropriate authorities as needed.

Travel and Health Advisory: It is your responsibility to stay informed of any travel advisories or health notices relevant to your destinations. Check the official websites of the U.S. Department of State (or your country’s equivalent foreign ministry) for travel advisories, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) for health information and recommended or required vaccines. Many countries have implemented specific health-related entry requirements (for example, proof of certain vaccinations or negative test results for specific diseases). You must comply with all such requirements and bear any associated costs.

If you are denied boarding on a flight or denied entry to a country because you lack the required documentation or do not meet the health requirements, 938 Travel Co. declines all responsibility for the consequences and any expenses incurred. In such cases, you will be subject to the cancellation terms or “no-show” policies of the relevant suppliers.

Important Health & Safety Notice: Travel during an outbreak of a contagious disease or global pandemic involves additional risks beyond our control. Government authorities or suppliers may impose specific health requirements (such as proof of certain vaccinations, testing, mask mandates, or quarantines) that you must comply with at your own expense. We cannot provide refunds if you fail to meet these requirements or if your trip is disrupted due to such health-related issues. If you become ill or are required to quarantine during the trip, any additional costs (for medical care, accommodation, itinerary changes, etc.) will be your responsibility. We strongly recommend purchasing travel insurance that covers trip interruptions or cancellations due to epidemics or pandemics. By traveling with us, you voluntarily assume the risks related to exposure to illness and agree that we are not liable for any consequences of such risks to the fullest extent permitted by law.

16. Flights

Flight timings and schedules provided prior to your trip are for general guidance only and are subject to change. The actual flight times will be those shown on your electronic ticket (e-ticket) or as otherwise notified to you prior to departure. You must check your travel documents immediately upon receipt to ensure all flight times, dates, and other details are correct. Airlines can and do change schedules (even after tickets have been issued). We will endeavor to inform you of any significant changes, but it is your responsibility to reconfirm your flights within 48 hours of departure and to monitor notifications from the airline.

We cannot guarantee the airline, aircraft type, or route that will be used for your flight. Airlines may consolidate flights, change aircraft, or partner with other carriers (codeshare flights). Any such change will not entitle you to cancel or change your other travel arrangements without paying applicable fees. All flight arrangements are subject to the airlines’ Conditions of Carriage.

Minors: We will not arrange travel for unaccompanied minors. Travelers under 18 must be accompanied by a parent or responsible adult guardian for any trip organized by 938 Travel Co.

Airline Conditions: Your air travel is provided by independent airlines. The airline’s General Conditions of Carriage will apply to your flights. These conditions, and applicable law (including the Montreal or Warsaw Conventions for international air travel), generally limit the airlines’ liability for delays, baggage issues, and personal injury. We are not responsible for the operation of airline services. We do not guarantee flight schedules or routes; these remain under the control of the airlines and air traffic authorities.

Common reasons for flight changes or delays include airspace congestion, maintenance requirements, crew availability issues, strikes, weather, and regulatory restrictions. We are not liable for any flight schedule change, delay, or cancellation that is the responsibility of the airline, or that is due to your own actions or those of a third party or a force majeure event. If your outbound flight is cancelled or you choose not to use it for any reason, be aware that airlines may automatically cancel the return or onward flight – this is an airline policy (often known as the “no-show” rule) over which we have no control.

For all flights, you must arrive at the airport with ample time to complete check-in, security, and boarding procedures as advised by your airline (this can range from 2 to 4 hours before departure, depending on the flight and destination). Government-issued photo identification or a valid passport is required for all flights (including domestic flights). It is your responsibility to fulfill the airline’s check-in deadlines and travel requirements. If you are denied boarding or miss a flight due to your late arrival or failure to have proper documentation, you will be solely responsible for the consequences (including costs of buying a new ticket or other arrangements).

Once your flight tickets have been issued, they may be non-refundable and non-changeable (depending on the fare class and airline rules). If you request a change to your flights (such as changing dates, routing, or passenger names), any such change will be subject to the airline’s availability and policies. You will need to pay any airline change fees and fare differences that apply.

Flight reconfirmation: We strongly advise that you reconfirm your return or onward flights with the airline at least 48–72 hours before the scheduled departure, especially if you have made any changes to your plans or if there have been general disruptions (like strikes, weather events, etc.).

If you experience a flight cancellation or significant delay, the airline should assist you with rebooking or accommodations as required by their policies and any applicable regulations (for instance, U.S. Department of Transportation rules for tarmac delays or EU Regulation 261/2004 for flights in Europe). 938 Travel Co. will help as reasonably possible in coordinating after such disruptions, but ultimately any compensation or alternate travel arrangements must be provided by the airline as required by law.

17. Miscellaneous

Travel involves inherent risks and uncertainties. Political, security, health, and environmental conditions around the world can change rapidly. You accept the risks associated with travel to your destination. It is your responsibility to make informed decisions based on current information. We encourage you to consult travel advisories issued by your government prior to and during travel. Events such as civil unrest, terrorism, natural disasters, or epidemics may require last-minute changes to your itinerary or even trip cancellation. By embarking on travel, you assume these risks and agree that we cannot be held liable for impacts on your trip arising from such conditions beyond our control.

We highly recommend that all travelers obtain comprehensive travel insurance that covers trip cancellation, trip interruption, medical expenses, emergency evacuation, and repatriation of remains, as well as loss or theft of belongings. (Many countries now require foreign visitors to show proof of valid medical insurance as a condition of entry.) It is the traveler’s responsibility to obtain and carry proof of insurance if required. We are not responsible if you are denied entry due to failure to meet an insurance requirement or any other reason outside our control.

In the case of any clerical or human error in pricing, billing, or other trip details, we reserve the right to correct the error. If a mistake is made in quoting or invoicing your trip (for example, an obvious typo resulting in a price that is too low), we will issue a revised invoice with the correct details. If the correction results in a material change in cost and you choose not to proceed, we will offer a refund of any payments made for the erroneous portion, and neither party shall have further liability.

Every effort is made to ensure the accuracy of our printed brochures and online descriptions. However, travel arrangements are often prepared far in advance. Conditions can change, and there may be times when advertised amenities or attractions are altered or unavailable. Photographs of destinations or attractions are generally illustrative of the area but may not reflect the exact current conditions at the time of your visit.

All travel arrangements we offer are subject to the terms and conditions of the respective suppliers providing those services. This includes airlines, cruise lines, hotels, transportation companies, tour operators, etc. Those supplier terms (which are incorporated by reference into your contract with us) may limit or exclude the supplier’s liability to you. For example, airlines limit their liability for baggage loss and delay; hotels may have limitations for valuables not secured; and so on. Where any claim or part of a claim concerns or is subject to the terms of a supplier or an international convention, our liability (if any) will be limited to the extent permitted by that convention or the supplier’s terms.

If you decide, for personal reasons, not to participate in a portion of the trip or to leave the trip early, we will not be able to provide a refund for any unused services. This includes cases where you become uncomfortable with or choose to avoid a destination or activity due to local conditions unless those conditions give you a legal right to cancel under these Terms or applicable law. For example, if you choose not to visit a country on the itinerary because of government travel advisories or personal concerns, we will consider it a voluntary cancellation of that portion of the trip. We will assist in making alternate arrangements (at your expense) if possible, but no refunds will be due for services voluntarily skipped.

You are solely responsible for any costs arising from your own acts or omissions. This includes costs resulting from lost or forgotten personal items, fines or fees due to violating laws or regulations (such as customs or traffic laws), or costs incurred because you failed to follow instructions (for example, missing a flight or tour departure).

Neither 938 Travel Co. nor any of our staff, agents, or representatives accept liability for your personal decisions, health, or conduct while on the trip. It is your responsibility to manage your health, obey local laws, and conduct yourself appropriately. We are not responsible for the consequences of unmanaged pre-existing medical conditions or any new injuries or illnesses that may occur during travel, nor for any aggravation of such conditions.

These Terms and Conditions (including all sections above relating to liability, complaints, and jurisdiction) constitute the entire agreement between you and 938 Travel Co. with respect to your travel booking. No alteration or waiver of these terms can be made except in writing by an authorized representative of 938 Travel Co.

By booking and participating in travel arranged by 938 Travel Co., you acknowledge that you have read, understood, and agreed to all of the above Terms and Conditions. You also agree that these Terms and Conditions shall be binding on you, your heirs, successors, assigns, and legal representatives. We look forward to providing you with an enriching and memorable travel experience, and these policies are in place to ensure clarity and fairness for both parties throughout our professional relationship.